Terms and Conditions

Website: www.nexorafashion.com

Email: care@nexorafashion.com

🔹 1. Introduction

Welcome to Nexora Fashion Pvt. Ltd. (“Company”, “Nexora”, “We”, “Us”, or “Our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, share, store, and protect your data when you visit or transact on our platform.
This policy is in accordance with:

Section 43A of the Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Information Technology (Intermediaries Guidelines) Rules, 2011
By accessing our website or mobile platform, you agree to the terms outlined in this policy.

🔹 2. What We Collect

a) Personally Identifiable Information (PII):

• Name, Email, Mobile Number, Address
• Gender, Date of Birth
• Password and login details
• Government-issued IDs (PAN, Aadhaar)
• Purchase history and activity on Nexora
• Banking/UPI details for refunds and commissions

b) Non-Personal Information:

• Device type, browser, IP address
• Geographic location
• Time spent and interaction on platform
• Cookies & behavioral data

c) Financial Information:

Card number, bank account, UPI, and transaction IDs (via third-party secure gateway)

🔹 3. How We Collect Your Data

• Information shared during account registration or order placement
• Through cookies, browser settings, and usage patterns
• Social media login or third-party links
• Direct communication via support, feedback, or surveys

🔹 4. How We Use Your Information

• To process your orders and payments
• To provide personalized experiences
• To communicate offers, product updates, or rewards
• For KYC and commission verification
• To comply with legal and regulatory requirements
• To improve platform performance and customer experience

🔹 5. Sharing of Information

Nexora may share your information:

• With government authorities for legal compliance
• With third-party vendors or courier services for order processing
• With payment gateways for secure transactions
• With marketing or analytics partners (anonymized data only)
• Note: We do not sell your data to any third party.

🔹 6. Security Measures

• Industry-standard encryption and secure servers
• Restricted access to sensitive data
• Periodic audits and compliance reviews
• Data shared with third-party vendors is bound by confidentiality agreements

🔹 7. Data Retention

• Your data is retained only for as long as needed for legal or operational purposes
• Non-personal browsing data may be retained for analytics indefinitely

🔹 8. Your Rights

You may:

• Access or update your personal data
• Withdraw consent at any time (may affect service use)
• Request data deletion by writing to our support team
• Unsubscribe from marketing emails or SMS

🔹 9. Grievance Redressal

If you have any complaints, questions, or concerns related to your privacy:

• 📧 Email: grievancenexora@gmail.com
• 📌 Subject: “Privacy Policy – Grievance”
• 📍 Grievance Officer-Mukesh Singh
• 📞 Support Time: Monday to Saturday, 10:00 AM – 6:00 PM

🔹 10. Jurisdiction

This Privacy Policy is governed by the laws of India. All disputes shall fall under the jurisdiction of Haldwani, Court, Uttarakhand.